Online Deliberation and Civic Intelligence, Douglas Schuler, in Open Government. O'Reilly 2010.

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Online Deliberation and Civic Intelligence
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"Online Deliberation and Civic Intelligence" by Douglas Schuler. This is chapter 7 from "Open Government: Collaboration, Transparency, and Participation in Practice" by Daniel Lathrop and Laurel Ruma, O'Reilly 2010.